Refund policy

PrimeViora Lifestyle– Refund & Return Policy

Last updated: 16/12/2025

At PrimeViora Lifestle, we want you to love your purchase. If you are not fully satisfied, we’re here to help.
Please read our refund and return policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unworn, and in the same condition as received.

  • The item must be in its original packaging.

  • The return request must be made within 7 days of delivery.

  • Certain items such as personal care, beauty products, or intimate items may not be eligible for return due to hygiene reasons.

2. Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Used items

  • Clearance or sale items

  • Personal care, beauty, or intimate products

  • Customized or personalized items

3. Return Process

To start a return, please contact our support team:

📧 Email: infoprimeviora@gmail.com
Provide your order number, name, and reason for return.
We will review your request and provide the return address and instructions.

 

Once we receive and inspect your returned item:

  • If approved, a refund will be processed to your original payment method.

  • Refunds typically take 5–10 business days to appear in your account.

  • Shipping fees are non-refundable.

5. Damaged or Wrong Item

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with photos or videos.
We will arrange a replacement or full refund.

6. Exchanges

We currently offer exchanges only for defective or wrong items.
For size or color exchanges, please contact us to confirm.availability..